Shipping policy

Dispatch times

Orders placed before 2:00 PM ET on a business day are dispatched the same day from our US warehouse. Orders placed after that, or on a weekend or public holiday, are dispatched the next business day.

Where we ship

We currently ship within the United States. If you need delivery elsewhere, contact us before ordering and we will tell you whether we can serve that destination.

Tracking

Every order ships tracked. A tracking number is emailed to you as soon as the carrier scans the label. If tracking has not updated within 3 business days of dispatch, email us and we will chase it.

Delivery problems

If a parcel is marked delivered but has not arrived, check with your household and neighbours and any safe-place instruction you gave the carrier, then contact us within 7 days and we will open a claim. We cannot be responsible for parcels sent to an address entered incorrectly at checkout, so please check your shipping address before paying.

Storage on arrival

Store bottles sealed, dry, out of direct sunlight and at room temperature. Keep them out of reach of children and pets.

Contact

My Fish Mox
2054 Parkside Dr
Park Ridge, IL 60068, USA
Email: sales@myfishmox.com
Phone: +1 386 717 0359
Hours: Monday to Friday, 9:00 AM - 5:00 PM CT