Payments Policy
Accepted methods
Checkout is handled by Shopify. We accept the major credit and debit cards Shopify Payments supports (Visa, Mastercard, American Express, Discover), plus Shop Pay, Apple Pay, Google Pay and PayPal where they are offered to you at checkout. The methods available are shown on the payment step of checkout.
When you are charged
Your payment method is authorised when you place the order and captured when the order is accepted for dispatch. If we cancel an order before dispatch, any authorisation is released or refunded in full.
Currency
All prices are shown and charged in US dollars (USD). If your card is issued in another currency, your bank sets the conversion rate and may add its own fee; that fee is not ours and we cannot refund it.
Taxes
Sales tax is calculated at checkout where it applies, based on the shipping address you enter.
Card security
We never see or store your full card number. Card data is captured and processed by Shopify's PCI-DSS compliant payment providers. We only receive the order details and the last four digits.
Declined payments and fraud checks
If a payment is declined, the order is not placed — check the details with your bank and try again. We may cancel and refund an order that fails our fraud checks or where the billing and shipping details cannot be reconciled.
Chargebacks
If something is wrong with your order, email us first at sales@myfishmox.com. We can almost always resolve it faster than a chargeback, which can take your bank several weeks.
Contact
My Fish Mox
2054 Parkside Dr
Park Ridge, IL 60068, USA
Email: sales@myfishmox.com
Phone: +1 386 717 0359
Hours: Monday to Friday, 9:00 AM – 5:00 PM CT