Refund policy

We want you to be confident in what arrives. Because these are medicinal products for animals, what we can accept back is limited by safety, not by preference.

30-day window on sealed bottles

Unopened, factory-sealed bottles may be returned within 30 days of delivery for a refund of the product price. The bottle must still carry an intact manufacturer's seal and a legible lot code.

What we cannot accept

Opened bottles, bottles with a broken or removed seal, and bottles with a defaced or missing lot code cannot be returned or resold, and cannot be refunded. This applies even if the contents look untouched. Original shipping charges are not refunded on a change-of-mind return.

Damaged, incorrect or missing items

If a bottle arrives damaged, the wrong item was picked, or part of the order is missing, contact us within 7 days of delivery at sales@myfishmox.com with your order number and a photograph. We will replace the item or refund it in full, including shipping.

How to start a return

Email sales@myfishmox.com with your order number and the items concerned. We will confirm the return address in writing before you ship anything back; parcels sent without that confirmation may not be traceable to your order. Return postage is the customer's responsibility unless the return is the result of our error.

Refund timing

Approved refunds are issued to the original payment method within 5 business days of the returned parcel arriving and passing inspection. Your bank or card issuer may take a further few days to post it.

Contact

My Fish Mox
2054 Parkside Dr
Park Ridge, IL 60068, USA
Email: sales@myfishmox.com
Phone: +1 386 717 0359
Hours: Monday to Friday, 9:00 AM - 5:00 PM CT